Andover Housing Authority
A smoke free Housing Authority
For more information refer to our smoking policy
Andover Housing Authority

Resident Services Coordinator

Kathleen Nackley, AHA Resident Services Coordinator is available for residents needing assistance with the following:

  • Assisting with applications for income or food assistance (DTA/SNAP) benefits;
  • Connecting residents with community programs such as local food pantries or community food resources to help residents address any food instability issues.
  • Assisting with applications for health care insurance and benefits;
  • Helping enroll residents in MassHealth, or EOEA programs for older adults or people with disabilities (e.g., Home Care, Senior Care Options, One Care, etc.).
  • Contacting community agencies to help link residents to more intensive support programs (e.g., PACE, Adult Day Health, etc.).
  • Assisting with applying for the RIDE, re-certifications for leases, transportation and escort services;
  • Working with local providers to address unmet needs such as clothing, furniture, durable medical equipment, etc.
  • Assisting with services difficult to access such as mental illness, dental insurance, and audiology assistance;
  • Mediating conflicts among residents or between residents and agencies and negotiating satisfactory resolutions;
  • Assisting with mail that is difficult for those with English as a second language to understand; and
  • Connecting residents to employment, civic, or volunteer opportunities.